Conversational Intelligence
Actionable Intelligence Across 100% of Your Conversations
Capture, analyze, and act on customer conversations by analyzing not just what's said, but how it's said — unlocking emotional insights through advanced voice and sentiment analysis.
Understand Every Customer Story
In today's fast-paced business environment, understanding customer emotion is no longer optional – it's critical for survival. Most companies only capture surface-level feedback, missing the deeper emotional context that drives customer decisions. Our advanced 48-emotion detection system analyzes every vocal pattern and linguistic choice, revealing the true voice of your customer and transforming each interaction into an opportunity to build lasting loyalty.
Positive Interactions, Every Time.
Customer service inconsistency is a silent business killer, with each negative interaction risking both immediate revenue and long-term reputation. Without objective measures of interaction quality, companies struggle to maintain service excellence at scale. Our AI-powered analysis instantly identifies the specific elements that make interactions successful or problematic, enabling you to replicate positive experiences across your entire organization.
Turn Insight Into Action
Traditional customer feedback often arrives too late to make a difference. By the time a customer completes a survey or leaves a review, the moment has passed, and the opportunity to address their concerns in real-time is lost. Our conversational intelligence system changes this dynamic by providing real-time insights into the emotional experience of your customers, transforming escalations and lost customers into opportunities for extraordinary service delivery.
What you say and how you say it matters.
Every conversation tells a story. IRIS Insights helps you understand the complete narrative through multidimensional emotional and behavioral analytics.
Emotion Intelligence Engine
Analyze 48 distinct emotional markers through advanced vocal pattern recognition, revealing the true voice of your customer through subtle changes in tone, pitch, and conversational flow.
Real-Time Sentiment Mapping
Instant analysis that provides a clear understanding of the causes behind both positive and negative interactions, allowing you to quickly identify deficiencies in your customer interactions.
Proprietary CSAT Scoring
Objective customer satisfaction (CSAT) scores for every interaction based on emotional analysis, conversation patterns, and interaction sentiment – leaving outdated subjective methods in the past.
Use Cases
See how IRIS Insights can impact your use case
Telemedicine
What if you could review every patient interaction and provide your team with real-time coaching to deliver a consistent five-star experience?
Contact Centers
What if you could make every agent a top performer, maximizing their productivity and effectiveness in closing sales and handling customer needs?
Correctional Facilities
What if you could monitor every non-privileged inmate communication to proactively detect and prevent inmate suicide and criminal activity?
Let's talk about your business.
Our team is ready to explore how IRIS can transform your business through deeper customer understanding and optimized engagements for maximum impact.