Computational Linguistics
Automate your conversation analysis workflows.
IRIS Insights uses advanced text mining and generative AI to transform conversations into actionable data, automating quality assurance, providing targeted agent coaching, and optimizing business processes at scale.
Delivering Service Excellence
In today's competitive landscape, inconsistent customer service quality directly impacts your bottom line, with 64%% of customers switching to competitors after a poor experience. Manual QA processes only capture 2-3% of interactions, leaving you blind to most customer experiences. IRIS revolutionizes this paradigm by analyzing 100% of interactions automatically, ensuring every customer receives the same high-quality service that keeps them loyal to your brand.
Personalized Agent Coaching
Customer service leaders know a hard truth: when agents lack guidance, service quality becomes a game of chance. Traditional coaching are reactive, often providing feedback on a small subsegment of interactions long after the interaction has been forgotten by the agent. IRIS transforms this process by providing real-time, personalized coaching based on proven success patterns, ensuring every agent delivers exceptional service that builds lasting customer loyalty.
Operational Excellence at Scale
Growing businesses face a critical challenge: maintaining exceptional service quality while scaling operations. Traditional approaches force a choice between growth and excellence, as manual processes are incapable of scaling without sacrificing quality. IRIS eliminates this tradeoff through custom analysis workflows that automatically adapt to your unique needs, ensuring consistent excellence across every interaction while seamlessly integrating with your existing systems and processes.
Intelligent Analysis Meets Instant Action
Transform every conversation into a catalyst for improvement with AI-powered quality assurance, real-time coaching, and customizable workflows that adapt to your business needs.
100% Quality Assurance Coverage
Seamlesly integrate IRIS into your existing quality assurance workflows to get unbiased and consistent evaluations across 100% of your customer interactions – delivering instant feedback and actionable insights to your team.
Intelligent Call Coaching
Deliver personalized, real-time coaching at scale. Our AI identifies winning conversation patterns from your top performers and guides every agent toward proven success strategies, elevating team performance immediately.
Custom Analysis Workflows
Adapt IRIS to your unique business needs with flexible analysis workflows. From customer feedback to compliance monitoring, automate any business process while seamlessly integrating with your existing systems.
Use Cases
See how IRIS Insights can impact your use case
Telemedicine
What if you could review every patient interaction and provide your team with real-time coaching to deliver a consistent five-star experience?
Contact Centers
What if you could make every agent a top performer, maximizing their productivity and effectiveness in closing sales and handling customer needs?
Correctional Facilities
What if you could monitor every non-privileged inmate communication to proactively detect and prevent inmate suicide and criminal activity?
Let's talk about your business.
Our team is ready to explore how IRIS can transform your business through deeper customer understanding and optimized engagements for maximum impact.