Telemedicine
Five Star Care Through Empathetic Patient Interactions
What if you could review every patient interaction and provide your team with real-time coaching to deliver a consistent five-star experience? IRIS Insights turns this vision into reality by harnessing the power of machine learning and generative artificial intelligence to foster empathetic and personalized patient care.
100% Quality Assurance Coverage
Our automated, scalable quality assurance evaluation process ensures the highest quality of service across 100% of your patient interactions. Seamlessly integrate IRIS Insights into your existing quality assurance workflows to empower your team with near real-time coaching that will allow them to deliver five-star service and elevate patient satisfaction.
Empathetic Patient Experiences
Unlock 48 unique emotional insights with our voice analytics, and dive deep into the 'why' behind positive and negative patient interactions through powerful sentiment analysis. Say goodbye to guesswork—our data-driven metrics give you a clear, objective view of patient satisfaction.
Enhance Efficiency & Efficacy
Streamline your QA process by reducing the need for human analysts, boosting your team’s efficiency and effectiveness. Accelerate time to resolution and improve your first-call resolution rate, ensuring faster, more satisfying outcomes for every patient interaction.
Five Star Service, Every Time
Why settle for anything less than excellence in patient care? At IRIS Insights, we believe every call should deliver exceptional service. That’s why our automated quality assurance system reviews 100% of interactions, ensuring agents follow guidelines, meet regulatory standards, and consistently provide five-star service.
Empathetic Patient Interactions
We believe empathy is at the heart of quality healthcare. IRIS analyzes the tone and sentiment to guide your representatives toward responses filled with care and understanding in every patient conversation. Our system ensures emotional intelligence drives each interaction, enhancing patient trust and satisfaction.
Enhance Your Team's Efficiency & Efficacy
Why is efficiency important to your business? When your agents are more productive and effective, your business thrives. With IRIS automating call analysis and coaching, your team can focus on higher-value tasks, leading to improved patient outcomes, reduced operational costs, and increased overall performance.
Let's talk about your business.
Our team is ready to explore how IRIS can transform your business through deeper customer understanding and optimized engagements for maximum impact.