Recover 30% more revenue from your overdue customers.
We provide a live, automated operating system for revenue collection, service quality, retention, and leadership visibility. IRIS integrates with your current systems.
Revenue Risk Assessment
How Much of Your Revenue is at Risk?
- Estimate how much overdue revenue is at risk.
- Identify the workflow gaps most likely creating leakage.
- See what a full diagnostic report would break down for your team.
Takes less than 3 minutes
Collections performance is won through timing, tone, and consistency
82%
of billpayers are more likely to respond to positive, supportive communications than threats.
69%
prioritize payment when offered flexible payment options.
3x
higher recovery when overdue accounts are consistently acted on within the first 30 days.
25%
potential increase in recovery success from coordinated outreach strategies.
Your collections process may be leaking money without you knowing it
Customers are not contacted consistently. Promises are made but not followed up. Teams spend time chasing accounts that will not engage. One-size-fits-all outreach ignores how differently people respond when they are 2, 30, 60, or 120 days overdue.
You know where revenue is leaking. You just do not have the system to stop it across the full payment lifecycle.
That system is IRIS - an agentic AI control system for:
- upcoming payment reminders
- early overdue outreach that starts with empathy
- dynamic negotiation and payment-option guidance
- broken-promise follow-up within hours
- re-engagement of dormant and hard-to-reach balances
- pre-writeoff recovery attempts with control and visibility
Payment Lifecycle Monitor
Reminder missed
Leakage risk: low
No follow-up
Leakage risk: medium
Promise broken
Leakage risk: high
Dormant balance
Leakage risk: critical
Match timing, tone, and payment options to where the customer is in the recovery journey.
Surface missed touches, broken promises, dormant accounts, and recovery gaps before balances age out.
Five specialized personas. One collections control system.
IRIS adapts to where each customer is in the payment lifecycle, from friendly early outreach to broken-promise follow-up, dormant balance re-engagement, and final recovery.
The Empathy Engine
First outreach done right. Supportive, human language for newly overdue accounts where tone can determine whether a customer engages.
The Negotiator
Guides customers through realistic options, partial-payment paths, and approved next steps based on account context.
The Promise Keeper
Tracks commitments and follows up quickly when promises are missed so payment intent does not disappear into the queue.
The Re-Engager
Works dormant, ignored, and hard-to-reach balances with persistent, respectful outreach designed to restart the conversation.
The Closer
Applies urgency and loss-aversion principles for chronic non-payers and final recovery attempts before writeoff.
The Control System
QA, compliance-aware guardrails, recovery intelligence, and workflow execution around every autonomous recovery agent.
More than a simple AI collections dialer
IRIS brings receivables outreach, collections follow-up, promise tracking, quality assurance, workflow updates, and recovery intelligence into one simplified operating loop.
Segment by payment stage
Match outreach to days overdue, balance type, customer history, and recovery risk.
Activate the right persona
Use empathy, negotiation, promise follow-up, re-engagement, or closing logic.
Guide to approved payment paths
Direct customers to your portal or secure saved-payment workflows.
Capture every outcome
Log dispositions, objections, promises, escalations, and next steps.
Monitor revenue leakage
Track missed touches, broken promises, compliance risks, payment trends, and recovery gaps.
Improve continuously
Use real conversation data to refine timing, tone, offers, and guardrails.
Built for the full payment recovery journey
IRIS is not limited to accounts already sent to collections. It is built for companies managing outstanding balances at every stage, from early overdue receivables to chronic non-payment.
Early overdue
Friendly reminders, balance clarity, and supportive first contact before the account becomes harder to recover.
Payment-plan negotiation
Guided conversations around partial payments, flexible options, and approved next steps.
Broken promises
Fast follow-up when a commitment is missed, before payment intent goes cold.
Dormant balances
Respectful re-engagement for customers who stopped responding or were never reached consistently.
Final recovery
More structured outreach for chronic non-payers and pre-writeoff balances.
Operational control
QA, guardrails, workflow updates, and recovery intelligence across every stage.
Frequently asked questions
The questions collections and revenue leaders ask most when evaluating AI-driven recovery.
What is IRIS Insights?
IRIS Insights is a voice-first AI collections control system that helps receivables and collections teams recover overdue revenue across the full payment lifecycle. Instead of being a simple dialer or a generic voice bot, IRIS combines AI outreach agents, simulation, quality assurance, compliance-aware guardrails, promise tracking, workflow execution, and executive recovery intelligence in one system.
What is an AI collections control system, and how is it different from a dialer?
A dialer places calls; a collections control system manages the entire recovery process around those conversations. IRIS segments accounts by payment stage, activates the right outreach approach, guides customers to approved payment paths, captures every outcome, and surfaces where revenue is leaking, with QA and guardrails wrapped around each autonomous agent. The phone call becomes one step in a measured, governed workflow rather than the whole product.
How does IRIS work on a call?
IRIS holds a natural, two-way conversation: it listens, understands what the customer says, and responds in real time. It can explain a balance, answer questions, handle objections, guide realistic payment options, and capture the outcome (a promise to pay, a dispute, a wrong number, or a callback), then log dispositions and trigger the right follow-up. When a situation needs a person, IRIS escalates to your team with full context.
Does IRIS help with compliance (FDCPA, TCPA, Regulation F)?
IRIS is built with compliance-aware guardrails, auditable logging, and human escalation so collections teams can operate within frameworks such as the FDCPA, TCPA, and Regulation F. Guardrails are designed into the conversation and workflow layer rather than left to chance, and every interaction is captured for review. Specific regulatory configuration (disclosures, contact rules, and consent handling) is reviewed with each customer during implementation.
Does IRIS take credit card or payment details over the phone?
No. IRIS does not collect card details during the conversation. Instead, it guides customers to your approved payment portals or secure saved-payment confirmation where supported, keeping sensitive payment handling inside your existing, compliant payment flows.
Does IRIS integrate with our existing systems?
Yes. IRIS is designed to work with your current stack, capturing dispositions and follow-ups through APIs or with implementation support. The goal is to add an automated recovery and intelligence layer on top of the tools you already use rather than replace them.
How much more revenue can we expect to recover?
Results depend on your portfolio, your current recovery rate, and how consistently overdue accounts are worked today. The fastest way to see your own number is with our free Revenue Risk Assessment, which estimates your monthly overdue exposure and 12-month revenue risk in less than 60 seconds and returns a personalized report. No sales call required.
How Much of Your Revenue is at Risk?
Our team will send you a free 5+ page diagnostic assessment that shows:
- How much of your revenue is currently at risk.
- The biggest risks in your collections process that are costing you money.
- Targeted improvements to maximize the revenue you recover from overdue customers.