Recover more outstanding revenue by treating people like people
IRIS helps teams resolve overdue balances across the full payment lifecycle, from early reminders to broken promises and final recovery, without adding headcount, chasing customers manually, or damaging relationships. Designed to work with the systems you already use.
Revenue Recovery assessment
Find Your Collections Leaks
Collections performance is won through timing, tone, and consistency
82%
of billpayers are more likely to respond to positive, supportive communications than threats.
69%
prioritize payment when offered flexible payment options.
3x
higher recovery when overdue accounts are consistently acted on within the first 30 days.
25%
potential increase in recovery success from coordinated outreach strategies.
Outstanding revenue leaks in the same places
Customers are not contacted consistently. Promises are made but not followed up. Teams spend time chasing accounts that will not engage. One-size-fits-all outreach ignores how differently people respond when they are 2, 30, 60, or 120 days overdue.
You know where revenue is leaking. You just do not have the system to stop it across the full payment lifecycle.
That system is IRIS - an agentic AI control system for:
- upcoming payment reminders
- early overdue outreach that starts with empathy
- dynamic negotiation and payment-option guidance
- broken-promise follow-up within hours
- re-engagement of dormant and hard-to-reach balances
- pre-writeoff recovery attempts with control and visibility
Payment Lifecycle Monitor
Reminder missed
Leakage risk: low
No follow-up
Leakage risk: medium
Promise broken
Leakage risk: high
Dormant balance
Leakage risk: critical
Match timing, tone, and payment options to where the customer is in the recovery journey.
Surface missed touches, broken promises, dormant accounts, and recovery gaps before balances age out.
Five specialized personas. One collections control system.
IRIS adapts to where each customer is in the payment lifecycle, from friendly early outreach to broken-promise follow-up, dormant balance re-engagement, and final recovery.
The Empathy Engine
First outreach done right. Supportive, human language for newly overdue accounts where tone can determine whether a customer engages.
The Negotiator
Guides customers through realistic options, partial-payment paths, and approved next steps based on account context.
The Promise Keeper
Tracks commitments and follows up quickly when promises are missed so payment intent does not disappear into the queue.
The Re-Engager
Works dormant, ignored, and hard-to-reach balances with persistent, respectful outreach designed to restart the conversation.
The Closer
Applies urgency and loss-aversion principles for chronic non-payers and final recovery attempts before writeoff.
The Control System
QA, compliance-aware guardrails, recovery intelligence, and workflow execution around every autonomous recovery agent.
More than a simple AI collections dialer
IRIS brings receivables outreach, collections follow-up, promise tracking, quality assurance, workflow updates, and recovery intelligence into one simplified operating loop.
Segment by payment stage
Match outreach to days overdue, balance type, customer history, and recovery risk.
Activate the right persona
Use empathy, negotiation, promise follow-up, re-engagement, or closing logic.
Guide to approved payment paths
Direct customers to your portal or secure saved-payment workflows.
Capture every outcome
Log dispositions, objections, promises, escalations, and next steps.
Monitor revenue leakage
Track missed touches, broken promises, compliance risks, payment trends, and recovery gaps.
Improve continuously
Use real conversation data to refine timing, tone, offers, and guardrails.
Built for the full payment recovery journey
IRIS is not limited to accounts already sent to collections. It is built for companies managing outstanding balances at every stage, from early overdue receivables to chronic non-payment.
Early overdue
Friendly reminders, balance clarity, and supportive first contact before the account becomes harder to recover.
Payment-plan negotiation
Guided conversations around partial payments, flexible options, and approved next steps.
Broken promises
Fast follow-up when a commitment is missed, before payment intent goes cold.
Dormant balances
Respectful re-engagement for customers who stopped responding or were never reached consistently.
Final recovery
More structured outreach for chronic non-payers and pre-writeoff balances.
Operational control
QA, guardrails, workflow updates, and recovery intelligence across every stage.
Find the leaks in your collections operation.
In one call, we will map where overdue balances go untouched, promises break, and recovery opportunities are being missed, then show how IRIS can automate the next best action.