Contact Centers
Turn Every agent into a top performer with AI coaching
What if you could turn every agent into a top performer, empowering them to be more productive and effective in closing sales and handling customer needs? IRIS Insights makes this a reality by identifying and reinforcing key success behaviors. With advanced analytics and generative AI, agents receive personalized coaching after each client interaction, offering clear guidance on areas for improvement.
Boost Retention 'Save Rates'
Our conversational intelligence models diagnose the reason behind each customers' call and correlates it with agent behaviors that have the highest probability of success. This enables your team to understand which actions have the highest probability for success in each scenario, improving 'save rates' in your client retention calls.
Close More Sales
IRIS develops every sales agent into an effective closer through personalized coaching, guiding them toward power words and actions that create the most value with each prospective client. By learning from your top performers, IRIS bridges the gap between top and bottom performers, sharing knowledge and best practices across your team.
Maximize Winning Behaviors
Our conversational intelligence system uncovers the key behaviors and actions that drive revenue and retention. By continuously analyzing your team's interactions with clients, we pinpoint the common characterstics from each call type that lead to success. IRIS Call Coach then reinforcing these behaviors across your team to maximize efficiency and efficacy in every interaction.
Effortlessly Identify the Behaviors That Drive Success.
The IRIS Call Coach workflow begins with conversational intelligence, analyzing both agent and client behaviors. For inbound calls, IRIS diagnoses the customer’s actual needs, and ensures the agent is effectively addressing them. For outbound sales, IRIS analyzes client objections and equips agents with the best strategies to maximize value and close deals.
Transform Every Agent Into a Top Performer.
IRIS Call Coach provides personalized coaching to transform every agent into a top performer. By analyzing each interaction, IRIS pinpoints areas for improvement and delivers targeted feedback. Agents receive actionable insights on best practices and strategies, enabling them to handle calls more effectively and consistently achieve higher success rates.
Continuous Learning From Your Customer Conversations.
IRIS continuously learns from evolving customer conversations, ensuring your team stays ahead as the business grows and adapts. As new features are introduced, challenges arise, or market trends shift, IRIS evolves with your business, staying up-to-date on the latest data and providing insights that reflect current needs and behaviors.
Let's talk about your business.
Our team is ready to explore how IRIS can transform your business through deeper customer understanding and optimized engagements for maximum impact.