Intelligent
Identification
Through Speech
Transform every conversation into actionable intelligence. IRIS analyzes intentions, sentiments, and patterns in conversations, giving you a 360-degree view into the actions that drive operational excellence.
Revolutionizing Industries
Explore the transformational impact IRIS Insights brings to your industry.
Telemedicine
What if you could review every patient interaction and provide your team with real-time coaching to deliver a consistent five-star experience?
Contact Centers
What if you could make every agent a top performer, maximizing their productivity and effectiveness in closing sales and handling customer needs?
Correctional Facilities
What if you could monitor every non-privileged inmate communication to proactively detect and prevent inmate suicide and criminal activity?
Enterprise-Grade Data Security & Compliance
Industry-Specific Compliance
Meeting stringent regulatory requirements across healthcare, corrections, and finance with continuously updated compliance frameworks.
Operational Resilience
Advanced infrastructure and redundant systems ensure uninterrupted service delivery, even during unexpected challenges.
End-to-End Data Protection
Military-grade encryption and granular access controls protect sensitive data throughout its entire lifecycle.
Secure Client Integrations
Flexible deployment options across cloud, on-premises, and hybrid solutions that meet your security requirements while maintaining enterprise-grade protection.
Best-In-Class Machine Learning & Generative AI Models
- Speech-to-text transcription
- Powered by over 12.5 million hours of multilingual training data, IRIS supports speech-to-text transcription in 102 global languages with 93% average accuracy.*
- Conversational intelligence
- Advanced voice and sentiment analysis that allows you to capture, analyze, and take action on every customer conversation by understanding not just what your customers say, but how they say it.
- Computational linguistics
- Integrate advanced text mining capabilities to extract topics and insights from speech, providing strategic, outcome-oriented conversation guidance.
Hear It From Our Clients
"Partnering with IRIS Insights has transformed how we manage customer retention and agent performance. In just 60 days, we saw a 14% increase in retention and achieved 100% QA coverage. The objective customer satisfaction metrics have been a game-changer for us, driving long-term results."
Colombia
"IRIS Insights' 100% QA coverage and real-time analytics has provided significant improvements across the board in agent performance and customer service. Their technology has helped us stay compliant, identify issues faster, and ultimately provide better service to our customers."
United States
"Using IRIS Insights has completely changed how we handle virtual asset inspections. Their voice analytics and computational linguistics helped us reduce fraud by 77% and customer exaggerations by 74%, leading to more accurate assessments and improved efficiency across the board."
United States
Let's talk about your business.
Our team is ready to explore how IRIS can transform your business through deeper customer understanding and optimized engagements for maximum impact.