“Since deploying IRIS Insights, our customer‐service team has experienced a dramatic improvement. The tool’s AI-powered coaching and feedback on every call has empowered our agents to consistently meet each customer’s needs while maintaining a welcoming and professional environment. Over the last six-months, we’ve recorded double-digit increases in both our customer satisfaction and retention rates. Our customers are choosing to stay with us more frequently than ever before because our agents are communicating more confidently and leaving a positive impression of our brand. We’ve seen tangible revenue retention growth and a markedly elevated customer experience across the board.”

“Implementing AI-driven communication solutions has been a game-changer for our business. In the past, managing collections, sending out promise-to-pay reminders, and following up on broken promises required significant manual effort and often resulted in inconsistent customer experiences. Since integrating AI into our operations, we've seen a major transformation in both efficiency and customer engagement.”

“We didn’t think that anything could trump the automated texting we were doing until we began our AI Attendants that send timely verbal conversational reminders. This has significantly improved our contact rates and reduced late payments. We are also using them for our broken promises to pay and triggers follow-up communications identifying the why PTP was broken, getting the customer to make a payment and helping us act quickly while maintaining a respectful tone.”

“IRIS Insights has become our early‐warning system for potential reputation issues. By continuously monitoring statements, sentiment, and tone of voice in all our customer conversations, IRIS immediately identifies when a conversation has veered toward an unprofessional exchange. We previously never had this level of insight into our conversations, which left us always behind the eight ball when negative interactions would happen. IRIS Insights’ proactive approach has helped us prevent countless “angry‐agent” scenarios from reaching social media or escalating into formal complaints, safeguarding our brand’s reputation every day.”

“With IRIS Insights in place, we never miss critical compliance triggers. The tool automatically identifies conversations that require escalation, such as customers demanding a supervisor, threatening legal action, or mentioning the Better Business Bureau, so nothing slips through the cracks anymore. Since implementing IRIS’s compliance coverage, our risk‐management team has reduced potential regulatory violations to virtually zero, giving us total confidence that every escalated issue is captured and handled appropriately.”